Rorke Data Professional Services
Rorke Data differentiates itself from the competition by using its highly trained engineers and world-class technical facilities in the United States and in Europe to integrate, test, and ship an incredible array of custom storage subsystems, prepress servers, and video servers for the absolute widest variety of OEMs.
Rorke Data's "Pro Service™" program offers a single vendor contract for a full range of maintenance and support services.
- Enhanced Warranties
- Installation Services
- Depot Repair
- Onsite Maintenance Contracts
Rorke Data provides a comprehensive support plan for all equipment that is available for resale to our Authorized Resellers. We are "Pro Service" for swap-out warranties, extended warranties, depot repair, onsite repair, or service contracts that cover your customer up to 7 days a week, 24 hours a day. The "Pro Service" program is designed to take the hassle out of sales support. It allows our Resellers to offer additional service options that cover a broad range of products from stand-alone drives to complex RAID or server systems. This can be a significant value-added service that differentiates you from the competition and clinches the sale.
The following is the "Pro Service™" product listing. See the Authorized Reseller Pricing Schedule for the discounted prices of the "Pro Service™" Products. The "Pro Service™" program is available on many product configurations, even if the product was not purchased from Rorke Data.
| G1 Swap-out Warranty |
Upfront replacement of any drive or subsystem for 1 year |
All Products |
| GX Swap-out Warranty |
Upfront replacement of any drive or subsystem for any year past the first year |
All Products |
| Installation |
Onsite installation of hardware |
RAID, Libraries |
| Depot Repair |
Maintenance and repair services including: testing, cleaning, firmware upgrades, disk optimization, and general repairs offered in an ESD compliant, state-of-the-art Depot Repair Center. |
All Products |
| Standard 9x5 Onsite Maintenance |
Standard, 9x5 Coverage
- 8 a.m. to 5 p.m., CST, Monday through Friday phone response
- 4-hour response time onsite
- Onsite repair
- All parts and labor included for product covered
- Minimum purchase of a one-year period
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RAID, Libraries, Servers |
| Premium 24x7 Onsite Maintenance |
Premium, 24x7, Mission-Critical Coverage
- Around-the-clock, 24-hour, 7 days per week phone response
- 4-hour response time onsite
- Onsite repair
- All parts and labor included for product covered
- Minimum purchase of a one year period
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RAID, Libraries, Servers |
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Rorke Data reserves the right to change product specifications without notice.
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| Standard 9x5 and Premium 24x7 maintenance and support are generally available in most major metropolitan areas. Remote areas may incur additional charges, longer response time, and/or may not be available. Before offering these services, please verify coverage with your Rorke Data Engineering Services Representative.
- Rigorous ESD standards for packaging and handling.
- Custom integration for storage, servers and networks.
- Worldwide support for enhanced warranties, spares and upgrades.
- Rorke Data differentiates itself from the competition by using its world-class technical facilities in the U.S. & Holland to integrate, test and ship an incredible range of data storage, server/network and integrated software solutions.
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Hardware and Software Installation
Rorke Data will install your server, RAID, software and network including the pre-installation site walkthroughs and audits of networks and infrastructures for Rorke Data systems.
- Installation Services
- Installing, setting up, configuring and generating hardware and software
- Cabling workstations and servers
- Installing software including databases
- Hardware and software testing at peripheral and system level
- Providing administrative and end-user training
- Customizing Services
- Integration of peripherals and RAIDs before delivery
- Performance tuning drives for site specific applications
- Custom building server and storage solutions>
Integration Services
Rorke Data integration services can provide substantial cost savings resulting from improved resource and facility utilization, centralized system distribution, and complete "one-stop" buying efficiencies.
Rorke Data's integration services are designed to augment the customer's technical and engineering staff and provide services according to agreed upon integration programs. These engagements are tailored to meet the unique needs of each customer request and help ensure successful installation of the customer's systems and applications.
Rorke Data's facilities are ESD controlled with strict adherence to integration policies. Our facilities can handle small and large jobs with over 15,000 square feet of working space. Secured warehouse areas with bonded inventory personnel provide the highest equipment integrity.
In addition to system integration services, Rorke Data offers detailed professional network documentation, troubleshooting procedures, established network and equipment support processes, change order processes for the ongoing expansion of the integration program, and support personnel training.
Network Assessment
Today's PrePress, Audio/Video, and document imaging industries are extremely competitive, rapidly changing, and tremendously complex. Businesses are facing the complexities of delivering files and images locally and remotely through LANs, WAN and the Internet.
Network assessment service is the essential framework upon which any server and storage solution must be constructed. Assessment service provides the opportunity to clearly define the success and performance criteria for delivering information to the workstation and to your clients.
Rorke Data's goal during the assessment process is to provide network information, recommendations and services that are necessary in the preparation of the installation of servers, storage subsystems, and applications. To successfully complete the process of planning, implementing and monitoring, the project requires an execution of several key network specific tasks. The type and frequency of these tasks and events will be determined during the Network Assessment phase and mutually agreed upon by Rorke Data and the customer.
Rorke Data's engineers will assist in defining a one- to three-year plan that will complement and support network resource delivery and the organization's business mission. Rorke Data can address every aspect of a network strategy: physical and logical design, organization, financial planning, and ongoing support.
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